Jilipark21 Privacy Policy

jilipark21 is committed to protecting the privacy of everyone who uses our online gaming platform. This Privacy Policy describes how we collect, use, store, and share personal information when you register an account, deposit or withdraw funds, play games, or otherwise interact with the Jilipark21 platform.

This policy applies to all users accessing Jilipark21 from the Philippines, whether through the website at jilipark21.net, the mobile browser version, or the dedicated app available for Android and iOS. By creating an account or continuing to use the platform after this policy has been updated, you acknowledge that you have read and understood how your data is handled.

We collect two broad categories of information: information you provide to us directly, and information that is generated automatically when you use the platform.

Information you provide:

• Full name, date of birth, and nationality provided at registration.
• Contact details — email address and mobile number.
• Government-issued ID and supporting documents submitted during KYC verification.
• Residential address as part of identity verification.
• Payment account details used for deposits and withdrawals in PHP.
• Communications sent to customer support, including the content and metadata of those messages.

Information collected automatically:

• Device type, operating system, browser version, and IP address.
• Session activity — pages visited, games launched, time spent, and clickstream data.
• Transaction history — all deposits, withdrawals, bets placed, and game results associated with your account.
• Login timestamps and authentication events, including OTP verifications.
• Cookie identifiers and similar tracking data as described in Section 7.

Jilipark21 uses personal data only for the purposes listed below. We do not use your data for purposes that are incompatible with these stated uses without obtaining your consent first.

• Account operation — to create, maintain, and secure your account, process your login and authentication, and keep your preferences.
• Transactions — to process deposits and withdrawals in Philippine Peso through the cashier, and to maintain a complete transaction record for your account.
• Identity verification — to verify your identity and age (21+) as required before withdrawals are processed, using the documents you provide during KYC.
• Customer support — to investigate and respond to queries, disputes, or account issues you raise with the support team.
• Security and fraud prevention — to monitor activity for suspicious patterns, protect accounts from unauthorised access, and investigate potential violations of our Terms and Conditions.
• Platform improvement — to understand how the platform is used and to improve performance, fix bugs, and develop new features.
• Legal and regulatory compliance — to fulfil any obligations imposed by applicable Philippine law, including records retention and anti-money laundering requirements.

Jilipark21 does not sell personal data to third parties. We share information only where it is necessary to operate the platform or comply with legal obligations. The categories of parties who may receive your data are:

• Payment processors and financial service providers — to facilitate PHP deposits and withdrawals through the channels you select in the cashier.
• Identity verification services — third-party KYC providers who assist in verifying the documents you submit as part of the verification process.
• Technology and infrastructure providers — cloud hosting, database, and security service providers that support platform operations, all under contractual obligations to protect your data.
• Game content providers — to the extent required for game delivery and technical dispute resolution, limited data may be shared with the providers of specific game titles.
• Legal and regulatory authorities — where required by Philippine law or in response to valid legal process, we may disclose data to competent authorities.

We apply a range of technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or loss.

• SSL/TLS encryption protects all data transmitted between your device and Jilipark21 servers.
• OTP (one-time password) verification is required for login, sensitive account changes, and withdrawal requests.
• Server-side access controls restrict data access to authorised personnel only, on a need-to-know basis.
• Regular security monitoring scans for anomalous account activity and potential unauthorised access.
• Passwords are stored using industry-standard cryptographic hashing — we never store plaintext passwords.

Despite these measures, no system is entirely immune to risk. You are also responsible for keeping your account credentials confidential. If you suspect unauthorised access to your account, contact Jilipark21 support immediately.

Jilipark21 retains personal data for as long as your account is active, and for a period afterwards as required by applicable law or legitimate operational needs — such as resolving outstanding disputes, complying with financial records requirements, or handling regulatory enquiries.

When data is no longer needed for the purposes for which it was collected, and no legal obligation requires its continued retention, we take reasonable steps to delete or anonymise it securely.

Jilipark21 uses cookies and similar browser-based technologies to make the platform function correctly and to understand how it is being used. Cookies are small text files stored on your device by your browser.

• Session cookies — keep you logged in and maintain your session state as you move between pages during a visit. These are deleted when you close your browser.
• Persistent cookies — remember your preferences, such as language settings, across separate visits.
• Analytics cookies — collect aggregate data about how pages and features are used, which we use to improve the platform. This data does not identify you personally.
• Security cookies — support our fraud detection and account protection systems by helping identify unusual activity patterns.

You can manage or block cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Jilipark21 platform — in particular, session cookies are required for the login system to work correctly.

As a user of Jilipark21 and a resident of the Philippines, you have certain rights regarding your personal data under applicable Philippine data protection law. These include:

• Right to access — you may request a copy of the personal data we hold about you.
• Right to correction — you may request that inaccurate or outdated personal information be corrected.
• Right to erasure — you may request deletion of your personal data, subject to legal and operational requirements that may require its retention.
• Right to object — you may object to certain processing activities, such as the use of your data for analytics purposes.
• Right to data portability — you may request a copy of certain data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, contact Jilipark21 support through your account or email us at [email protected]. We will respond within a reasonable timeframe. Note that some requests may require identity verification before we can process them.

Jilipark21 is strictly an adults-only platform for users aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a user under 21 has created an account, we will close that account and delete the associated data as soon as reasonably practicable.

If you believe a minor has registered on the platform, please contact us immediately at [email protected] so we can investigate and take appropriate action.

Jilipark21 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When we make material changes, we will update the review date at the top of this page and, where appropriate, notify you through the platform or by email.

Your continued use of the Jilipark21 platform after an update to this Privacy Policy constitutes your acceptance of the revised version. We encourage you to review this page periodically.

If you have questions or concerns about this Privacy Policy or how your personal data is handled, you can reach us at [email protected]. You may also review our related policies: Terms & Conditions and Responsible Gaming.